Room One
11:30 - 12:45

The ticketing sector was caught in the middle of the Covid crisis but faces as many questions as answers as it emerges from the pandemic. Have on-sales picked up where they left off or have ticket-buying patterns changed for good? Amid two years of rescheduled shows, how can promoters and ticketers alike plan for refunds? With ticket voucher schemes expiring in some markets, what’s the impact on future operations? Was coronavirus really the death knell for physical tickets, and will blockchain deliver on its promise to save us all? 

From rescheduling and repricing to refunding and reassessing how it all works, ILMC’s annual ticketing check-in has more ground to cover than ever before…


Richard Howle
NEC Group / The Ticket Factory (UK)
James Fleury
TicketSwap (UK)
Michael Hosking
Midas Promotions (SG)
Amy Oldham
Dice (UK)
Sarah Slater
Ticketmaster UK
John Talbot
AXS Europe (UK)
Marcia Titley
Eventim Norway & Sweden